Jun 22nd, 2022
IT & TelecomsToronto
- $ per year
Closing Jul 6th, 2022
hiring a talented and experienced Project Delivery Manager to oversee various
in-house and custom-built client applications and projects, including the
implementation of applications, coordinating with customers to
develop project plan, project scope, release schedule, milestones, deliverables
etc. You will work alongside other member of the technical team within the PMO
to deliver projects from conceptual design through implementation and after
stakeholders to define project requirements by identifying project milestones,
phases, and elements, forming a project team, etc.
project plans to track performance and progress as well as associated
communication documents using appropriate systems, tools, and techniques.
initiatives based on business needs and requirements.
service experience, create engaged customers, and facilitate organic growth.
Take ownership of
customers issues and follow problems through to resolution.
Set a clear mission and
deploy strategies focused towards that mission.
procedures, policies, and standards.
Keep accurate records
and document customer service actions and discussions.
Recruit, mentor and
develop customer service agents and nurture an environment where they can excel
through encouragement and empowerment.
Bachelor’s degree in Engineering, Computer Science or related field, or
equivalent work experience
10 years’ work experience in Project management and or services with a
minimum four (3) years of Customer service management experience in Engineering
The ability to influence stakeholders and work closely with them to
determine acceptable solutions.
Ability to impact operations and effect change without being confrontational
Competency in service tool Service Now , SAP, Jira
Excellent documentation skills
A track record of following through on commitments
Excellent planning, organizational, and time management skills
A history of leading and/or supporting successful projects